Together We Make a Family Ceramic Ornament by Nature's Glow

Shipping

We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday - Friday. 

Orders are shipped via USPS or UPS. Orders of at least $35 will ship free (this will automatically adjust in your checkout cart).

Please note: All of our ceramic disc ornaments are printed as ordered and shipped from our favorite print provider in Canada. Please budget approximately 10 days for delivery.

International Shipping: WE DO NOT SHIP TO INTERNATIONAL ADDRESSES at this time but hope to add this option soon! 

Returns

Contact christmasmarketornaments@gmail.com if you would like to return any part of your purchase. We try to keep things easy around here! Please have your order number handy.

For defective or damaged items, your shipping costs will be refunded along with the purchase price of your product. You will not be required to return defective or damaged items, but we will need a photo of the damage before processing your refund. A quick snapshot will do just fine. Refunds will be processed within 24-48 hours to the method of original payment.

If you change your mind about a purchase that is not defective or has not been damaged, you may also request a return within 14 days of delivery. No questions asked. However, please know that shipping costs will not be reimbursed in these cases. We process refunds within 24-48 hours after receiving the returned product provided it is returned in sellable condition (original tags attached, etc). Please be sure to pack it well. Refunds will be credited to the method of original payment.  

Important Note on CUSTOM DESIGNS: Please understand that custom orders are non-refundable. Be sure to review the mock-up samples carefully before sending me your approval. Thank you for understanding! 

If you have any questions at all about a return, please don't hesitate to reach out at christmasmarketornaments@gmail.com.

FAQs

Why are my products arriving in separate packages?

Christmas Market Ornaments is very active on multiple e-commerce platforms with the goal of providing the best quality of service we can for our customers. With this in mind, our products are housed in multiple warehouses around the US and Canada with a goal of providing the fastest possible delivery time.  

Why did my order arrive in an Amazon box?

Amazon is one of our largest warehouse storage facilities. Items purchased may be shipped directly from my home in Summerland Key, Florida, our partner-printer in Canada, our multi-channel fulfillment center in Alabama, or from an Amazon warehouse in a city near you.

Will split shipments effect my shipping fees?

Not at all. Your shipping charges will remain the same, and you will still receive FREE shipping for any order over $35 regardless of the origin of shipment.

Can I get a better deal if I purchase on Amazon?

Fair question! Each and every one of our ornaments are hand-selected from a variety of craftsmen, suppliers, artisans, and suppliers with whom I've personally had the opportunity to meet. If I haven't held it in my hands, you won't find it here in my shop. Quality is very important to us here at Christmas Market Ornaments. With this in mind, each new product listing created is an original written by either me or a member of my amazing team. With the exception of special sales or loyalty events, the prices we set remain consistent across all of our e-commerce platforms. 

Can I request custom ornaments?

I would be thrilled to create a customer order for you! Custom ornaments are available for the ceramic disc styles - either round or oval. Please click HERE for more information.

What is the Ornament-of-the-Month Club?

Keep an eye out for upcoming details - this one is going to be fun!!