Frequently Asked Questions

FAQs

Why are my products arriving in separate packages?

Christmas Market Ornaments is very active on multiple e-commerce platforms with the goal of providing the best quality of service we can for our customers. With this in mind, our products are housed in multiple warehouses around the US and Canada with a goal of providing the fastest possible delivery time.  

Why did my order arrive in an Amazon box?

Amazon is one of our largest warehouse storage facilities. Items purchased may be shipped directly from my home in Summerland Key, Florida, our partner-printer in Canada, our multi-channel fulfillment center in Alabama, or from an Amazon warehouse in a city near you.

Will split shipments effect my shipping fees?

Not at all. Your shipping charges will remain the same, and you will still receive FREE shipping for any order over $35 regardless of the origin of shipment.

Can I request custom ornaments?

I would be thrilled to create a custom order for you! Custom ornaments are available for the ceramic disc styles - either round or oval. Please click HERE for more information.

Why hasn't my ceramic disc ornament/s arrived yet?

All of our ceramic disc ornaments are printed as ordered and shipped from our favorite print provider in Canada. Though they are typically printed within 24-48 hours, our friendly neighbor to the north is still classified as "international shipping" and tends to take a bit longer. Please budget approximately 10 days for delivery.

What is the Ornament-of-the-Month Club?

Keep an eye out for upcoming details - this one is going to be fun!!